Mysterious Shopper

Kaizen provided its service -the mysterious shopper- in which all the gaps are monitored through comprehensive survey without the knowledge of service providers to detect negatives that may affect the level of patient services. The senior management or the concerned departments of the establishment through this service receive a comprehensive report on the negatives along with the best proposals, mechanisms and solutions to avoid these gaps.

It is difficult for most companies to evaluate their services objectively and unbiased, and there are always those to seek excellence and are keen to maintain the quality of services to ensure the continues development.

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